Find a driver
Find a customer in NEXUS, see how many sessions they have played and what they have spent, and export the list of drivers.
The Drivers page groups your identified customers: their name, their email address, the number of sessions played and the revenue they represent. It is used to find a customer who comes to the front desk, or to spot your best customers.
Search for a driver
Open the list
Open Drivers, in the Activity group of the sidebar. The drivers of the selected centers are shown, those who brought in the most revenue first.
captures/en/pilotes/listeDrivers page: Drivers, Sessions, Revenue and Revenue / driver counters, then the list of driversSearch by name or email
In Search name or email…, enter at least 3 characters of the driver's first name, last name or email address.
Read the row
| Column | What it shows |
|---|---|
| Driver | The customer's first and last name. |
| Their email address. | |
| Sessions | The number of sessions played, all periods combined. |
| Total revenue | The amount of their online payments, all periods combined. A ticket issued at the front desk is not included. |
| Last session | The date of their last session played. |
| Center (details) | Shown if you have several centers. |
Click a column header to sort the list on that column.
Result
The list only shows the drivers whose name or email address contains what you typed. The counters at the top, Drivers, Sessions, Revenue and Revenue / driver, are recalculated on this selection.
Export the list
Click CSV. The pilotes.csv file contains, for each driver in the selection, their
name, their email address, their number of sessions, their revenue and the date of their last
session. The button only appears to administrators and the Center manager role: they
are the only ones allowed to export driver data.
This file contains personal data. Keep it in a safe place and do not keep it longer than necessary.
Good to know
- Who appears here. A driver is a customer known by their email address: they bought online, or you issued them a ticket with their email. They appear from their first visit to a simulator or their first payment. A player who drives without a QR code, in free access or on a simulator unlocked from NEXUS, does not appear.
- A session counts when it has been played: a scan followed by no race is not included in the Sessions column.
- The totals cover the whole history, not a period: this page has no date filter.
Troubleshooting
| Symptom | Cause | Solution |
|---|---|---|
| The search finds nothing | Fewer than 3 characters entered. | Enter at least 3 characters of the name. |
| A customer cannot be found | They left no email address, or their sessions took place in a center that is not selected. | Select all your centers in the sidebar, then look for their QR code in QR Codes. |
| CSV downloads nothing | Your role does not allow exporting driver data. | Ask a Center manager or an administrator for the export. |