Connect your Stripe account
Link your company's Stripe account to Omnisim to collect online bookings directly into your bank account.
Your customers pay for their bookings by card, through Stripe. The money goes to your Stripe account, then to your bank account: Omnisim routes the payments but never collects them on your behalf.
Link the account
Open the Stripe block
In NEXUS, open Settings › Booking. The Stripe block is the first one on the page and shows Stripe account not connected.
Sign in on Stripe
Click Connect Stripe. You are redirected to Stripe: sign in to your existing Stripe account, or create one. Stripe asks for information about your company and the bank account for payouts.
Return to NEXUS
Once you have given authorization, Stripe sends you back to Settings. Open the Booking tab to see the status of the account.
Result
The block shows Stripe account connected, followed by your account's identifier
(acct_…). The Stripe alert banner disappears from the other NEXUS pages.
If Stripe still has to verify your file, the block first goes through one of these states:
| Status shown | What to do |
|---|---|
| Stripe needs more information | The block lists what is missing. Click Finish on Stripe and complete your file. Online bookings remain blocked until then. |
| Stripe is verifying your account | Nothing: Stripe is checking the file, usually within a few hours. |
| Account status to confirm | Nothing: the status will confirm itself shortly. |
Click Refresh to read the status from Stripe again without waiting.
Good to know
- As long as Stripe is not linked, you can create neither an Individual product nor a promotion: the Products and Promotions pages say so, with a Connect Stripe button. Company products, issued from QR Codes, remain available.
- One Stripe account per company. All your centers collect into the same account, and a Stripe account can only be linked to one Omnisim company.
- The sales currency is your company's currency, set at sign-up according to your country. It cannot be changed afterwards.
- Stripe fees are taken by Stripe on each payment collected. You can find them payment by payment in Transactions.
- If you revoke Omnisim's access from your Stripe dashboard, online payments are blocked immediately.
Troubleshooting
| Message | Cause | Solution |
|---|---|---|
| "The connection link expired. Start again — it only takes one click." | More than 24 hours between the click and the return from Stripe. | Click Connect Stripe again. |
| "Connection canceled. You can pick it up again whenever you like." | You declined the authorization on Stripe. | Click Connect Stripe again. |
| "That Stripe account is already linked to another company." | This Stripe account is already used by another Omnisim company. | Use another Stripe account. |
| "Could not start the Stripe connection." | You are signed in as a user, or the service is temporarily unavailable. | Ask an administrator of the account, or try again later. |
| Your customers see "Online payment is not available at this center right now." | No Stripe account is linked, or it does not accept payments yet. | Link Stripe, or complete your file on Stripe. |