Sell a pass
Offer access over a period, with a maximum number of sessions per day, on one or more simulator types.
The pass has no number of uses: it gives access to the simulators until its end date, up to a number of sessions per day. It is the product for regulars and monthly memberships.
Create the pass
Open the form
In NEXUS, open Products, click New product, then choose Pass in Product type.
Describe the pass
| Field | What to enter |
|---|---|
| Product name | For example Monthly pass. |
| Simulator types | One or more types. The pass is accepted on all the simulators of these types. |
| Price incl. tax | The price of the pass. |
| Session duration (min) | The duration of each session, in whole minutes. |
Set the number of sessions per day
In Sessions per day:
- Every day: a single Daily maximum, from 1 to 99. 3 by default.
- Per day: a maximum for each day, from 0 to 99.
0closes the pass that day, for example to keep the weekend for other customers.
The total is shown on the right (21 sessions max. / week). The Create button stays grayed out
as long as no day allows at least one session.
captures/en/produits/nouveau-pass-par-jourSessions per day block in Per day mode, seven fields from MON to SUN, Saturday and Sunday at 0, weekly total shownSet the validity
In Validity, choose Duration (the pass is valid N days after purchase) or End
date (all passes expire on the same day, at midnight center time). For a monthly pass,
Duration set to 30 days is the usual setting.
Set up the sale and create
Set Visible on the booking page and Availability calendar, then click Create.
Result
The pass appears in Products with the type Pass, and the Uses column shows the
daily maximum (3 / day). On the booking page, it is listed under the Pass tab,
with the number of sessions per day and its validity (3 sessions / day · Valid 30 days).
If the days differ, the customer can open See details to read the maximum for
each day.
A pass covering several simulator types appears under each of these types, with the note On followed by the list of types.
What the customer receives
An email with a QR code, which shows for example Pass • 3 sessions per day • 30 min and
the end-of-validity date. The daily maximum is fixed at the time of purchase: changing
the product afterwards changes nothing for passes already sold.
At the simulator, during the game, the banner shows the time remaining and the session's rank
in the day (Today's session: 2/3).
When a session counts
A session counts toward the day's maximum when it is played to the end.
- If the player stops before the end, their remaining time is kept and the session does not count yet. It will count when they have finished this remaining time, on the day they resume it.
- Re-scanning the QR code to lock or unlock the simulator does not count.
- The counter resets at midnight, center time. A session counts for the day it was scanned, even if it ends after midnight.
Remaining time kept from one day to the next runs into the new day's maximum: if
that maximum is already reached, or at 0, the simulator refuses the pass, remaining time included.
Hand over a pass at the front desk
As for a booklet: QR Codes › Create ticket, Single ticket format, then choose the pass. See Hand over a booklet at the front desk. You can change the validity there, but not the number of sessions per day, which comes from the product.
Good to know
- The number of passes on sale can be capped in Settings › Booking, Products on sale at the same time block, Passes row.
- In the QR Codes list, a pass shows the PASS badge, and the Uses column shows its daily maximum.
Troubleshooting
At the simulator
| Message on screen | Cause | Solution |
|---|---|---|
| "Daily limit reached: … of … sessions played today." followed by "Next session available tomorrow." or a day | The day's maximum is reached. | The customer comes back on the day shown. |
| "This pass gives no access to the simulators today." | This day's maximum is 0. | The customer comes back on the day shown after the message. |
| "No more sessions available before this pass expires." | No day is open any more before expiry. | Offer a new pass. |
| "This ticket is not valid for this type of simulator." | The simulator is not one of the pass's types. | Direct the customer to a simulator of a covered type. |
| "This QR code has expired." | The pass's validity has passed. | Offer a new pass. |
In NEXUS
| Symptom | Cause | Solution |
|---|---|---|
| Create stays grayed out | No day allows a session, or a maximum is not a whole number from 0 to 99. | Correct Sessions per day. |
| "The pass cap (…) is reached …" | The cap of passes on sale in the same hour is reached. | Remove these time slots, deactivate another pass, or click Adjust the limits. |